Shipping Information

Dispatch Notice
      We strive to hand over prepared parcels to transport partners without unnecessary hold-up. The transfer path is managed independently by the carrier team. We remain ready to coordinate inquiries when you encounter unclear logistics status. Please keep your receiving contact accessible so the courier can complete handover smoothly. We cannot take charge of risks brought by inaccessible contact or missed collection. Different transport links involve multiple participants, and every link may face random variables that are beyond our direct control. We will keep paying attention to your case after you submit a consultation request, and maintain communication with the transport side to seek available updates. If the delivery team attempts handover and fails to reach you, they may adopt alternative handover plans according to their own operating rules. These alternative arrangements will follow the standard process of the transport provider, and we can only offer limited coordination for such cases. We suggest you stay alert to incoming messages from the delivery side during the waiting period of your parcel.
      Delivery time: usually 8-15 days.
      Processing time: usually 2-7 days.